FAQ

In the top right of the menu bar you will find a 'LOGIN' button. If you have not yet created an account, click on 'CREATE ACCOUNT' to register by filling in the indicated fields. After ticking the texts 'I give Fagron permission to process my personal data for the purpose of keeping my webshop account active.' and 'I, the outsourcing pharmacist, hereby sign the cooperation agreement with the holder of the compounding licence, Fagron Sterile Services.', you can complete your registration by clicking the red 'SUBMIT' button. You will then receive an email notifying you that your request is awaiting approval. This approval is granted by Fagron. Once your registration has been approved, you will receive a confirmation email of your validated account. From that moment on, you can log in to the website with your email address and your chosen password. Should you not receive these emails, we recommend checking your spam folder.

We recommend checking your spam folder. The email is an automated message from Fagron Sterile Services and may end up in your junk mail; you may need to mark the sender as trusted. Still no email? Please contact our customer service at info@fagronsterile.be.

In the top of the menu bar you will find a 'LOGIN' button. This will take you to the login page, where you can indicate that you have forgotten your password. To do so, click on 'FORGOT PASSWORD'. You will then receive an email with a link. Through this link you can set a new password and log in again.

Click on 'ACCOUNT' in the top right and then on 'MY ACCOUNT' to view your account details, order history and invoices. Under 'MY ACCOUNT', click on 'YOUR DETAILS'. Here you can consult the information we have on file. Is something incorrect? Let our customer service know at info@fagronsterile.be and we will update it as quickly as possible.

Click on 'ACCOUNT' in the top right and then on 'MY ACCOUNT' to view your account details, order history and invoices. Under 'MY ACCOUNT', click on 'ORDERS'. Here you can consult your order history and view the details of your recent orders.

Click on 'ACCOUNT' in the top right and then on 'MY ACCOUNT' to view your account details, order history and invoices. Under 'MY ACCOUNT', click on 'ORDERS'. Here you can consult your order history. Open the order you wish to place again and click on 'VIEW DETAILS'. You will see an overview of your order and can easily reorder by clicking 'REORDER'.

There are several ways to start the ordering process. On the homepage, you can browse the assortment via the 'PRODUCTS' and 'APPLICATIONS' tabs. When you click on a category, you will see a list of all products within that category. Click on a product for more information, or click 'ADD' to load the product into your shopping basket. You can also search for a product via the search bar at the top, by name or Item no.

As soon as you confirm your order in your shopping basket, it is sent to Fagron Sterile Services. You will immediately receive an email with the details of your order. This means your order has been properly registered in the Fagron Sterile Services webshop. Our team will then start processing your order. Once your order has been fully processed, you will receive an additional order confirmation from the Fagron Sterile Services customer service team.

The Fagron Sterile Services team starts processing your order immediately. Once your order has been processed in our system, you will receive an order confirmation.
For in-stock references ordered on a working day before 3 p.m., delivery takes place the next working day (exception: no deliveries on Wednesdays).
For references that are not in stock, a new production run will be scheduled. The production date is determined in consultation with the customer and is set within a maximum of 20 working days.